Shop with confidence and know you are getting the latest version of Backroad GPS Maps. All GPS Maps are covered by a 60 day guarantee and it is even possible to upgrade your SD card to a larger size, upgrade from a provincial map to a combo map and more. Registered users can also replace a damaged SD card after the 60 day period has expired (certain fees apply).
All GPS Maps are Covered by a 60 Day guarantee
* If a new version is available within 60 days from the date of purchase (registration & proof of purchase required) we will replace your SD card for free. You will need to return the original SD card in its original packaging. The customer is responsible for all return shipping charges for the product. A replacement item will be issued once we receive the returned merchandise.
**Alternatively, IF you have registered your card, you can update your card by downloading the new files for your SD card
WARRANTY & POLICIES
What is your return policy on Backroad GPS Maps?
We will not accept returns on any digital products if the packaging is open. However, we will offer an exchange for the identical product if the one you received is defective or if you want to replace your provincial SD card with one of our combo versions (you will have to pay the difference to upgrade the regional titles). Proof of purchase is required.
What if my Backroad GPS Map SD card no longer works?
Damaged SD cards can be exchanged under the following guidelines:
- If the damage to the SD card happens within 60 days from the date of purchase (registration and proof of purchase required), we will replace your SD card for free. You will need to return the defective SD card to us in its original packaging.
- If the damage to the SD card happens after 60 days, but within one year of purchase (registration and proof of purchase required), a fee will be charged for the new SD card. You will need to return the defective SD card to us in its original packaging.
The customer is responsible for all return shipping charges for the product. A replacement item will be issued once we receive the returned merchandise.
What if I buy a new GPS and have the Backroad GPS Map DVD version?
The DVD version of the Backroad GPS Map series is locked to the units, and we no longer offer a DVD version.
- If you replace your GPS unit within 60 days of the date of purchase (proof of purchase required), we will provide you with an SD card replacement.
Please be advised that the old key will be deactivated upon receiving the SD card
What if I buy a second-hand Backroad GPS Map from someone?
If you buy or are given a second-hand SD card we cannot support it due to the license being registered to another user’s account. These cards are unable to be used for updates or the computer maps for downloads.
Can I upgrade my provincial GPS Map to one of the Combo GPS Maps?
Yes. You will need to call us and pay the difference in price, and send us the old card to have it updated.
Can I purchase a larger SD card for my maps?
Yes. You can upgrade your card size to 16GB or 32GB for a fee.
Can I exchange my SD card for a DVD or DVD for an SD card?
Yes. DVDs can be exchanged for SD cards for a fee. Unfortunately we no longer offer DVD versions of our maps.
The customer is responsible for the return shipping charges for the product. A replacement item (including a new unlock key) will be issued once we receive the returned merchandise. The old unlock key will be deactivated upon receipt of the new unlock key.
Do you offer any discounts for SAR/Police/Fire/Military?
Yes. We have a clubs and organizations discount for these types of groups. Please contact us at firstname.lastname@example.org for more information.
How can I send you GPS tracks and waypoints for missing data or corrections?
You can send us your tracks and waypoints for each product by choosing your product from the GPS Maps page and then clicking the updates tab. If we are able to use them, we will credit your account towards future updates.
Please see the GPS Updates Program page for more details.